WARRANTY RETURNS FOR ONLINE PURCHASES

Please choose your purchase carefully as a refund may not be provided if you simply change your mind. Refunds or exchanges will not be accepted or provided unless the goods are faulty or unfit for purpose.

Products purchased online cannot be returned to CAL AUSTRALIA PT LTD.  without prior written confirmation from our Contact us form.

 

RETURNS

If

–       A product is damaged or faulty through no fault of your own (provided you were not aware or made aware of the defects prior to purchase) and you can provide evidence of the damage / fault;

–       Is not fit for their normal purpose; or

–       Incorrect goods were supplied.

CAL AUSTRALIA PTY LTD. will, upon return of the product, offer you a refund, repair or exchange in accordance with the Competition and Consumer Act 2010 within a reasonable time if you are able to able to provide a receipt or other satisfactory proof of purchase.

 

To request a return/exchange for an online order, please contact us.

 

CHANGE OF MIND

If you simply change your mind, and the product(s) are unopened and still in their original packaging, you may return them to our warehouse within 30 days of purchase at your own cost for a full refund. You must contact us ,  to returning orders for instructions on how to do this.

 

GOODS DAMAGED IN TRANSIT

If any part of your order arrives damaged, please contact us as soon as you can. If an order arrives damaged, we will arrange either a replacement or refund and arrange collection of the damaged product.  Please note we may require evidence of the damage to the product(s).

 

REFUNDS

All approved refunds will be processed by the CAL AUSTRALIA PTY LTD. . We endeavour to process all refunds with 7 business days of approval.

 

To enquire about returning an online order from CAL AUSTRALIA PTY LTD, please contact us.

 

Nothing contained in this warranty is intended to restrict, modify or exclude the operation of any of the provisions contained in Part 3-2 of the Australian Consumer Law or any similar legislation or substituted amendment, including provisions allowing for refunds for defective goods.